Grocery Outlet
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About Grocery Outlet
Grocery Outlet is a discount grocery store chain located in San Jose, California, that specializes in offering brand-name groceries at significantly lower prices. The store features a wide variety of products, including organic produce and unique closeout deals, making it an appealing option for budget-conscious shoppers.
While Grocery Outlet provides great savings, some customers have reported mixed experiences regarding staff friendliness. The atmosphere is generally busy, with shoppers often excitedly hunting for deals, though the customer service may vary from visit to visit.
Conveniently situated in San Jose, Grocery Outlet is easily accessible, making it a practical choice for locals and visitors alike. The store's hours extend from 8:00 AM to 10:00 PM daily, ensuring ample opportunities to shop at your convenience.
Editor's Review
Shopping at Grocery Outlet in San Jose feels a bit like a treasure hunt. You never quite know what’s going to be on the shelves, but there’s a thrill in finding organic produce or those closeout deals. As one enthusiastic reviewer, Kim Jacobs, put it, "The prices were cheaper than Aldi's at home. Very fresh looking produce." That’s the kind of excitement many shoppers feel when they visit. However, it’s not all sunshine and rainbows.
A common thread in the reviews is the inconsistency in customer service. While some patrons, like Anthony, rave about friendly cashiers who are eager to help, others tell a different story. Helena L. expressed frustration, stating, "They are EXTREMELY unfriendly. Often I get blank stares from them when I said 'hello' or 'thank you'..." This kind of mixed feedback suggests that the store has some fantastic employees, but perhaps a few that leave a less-than-stellar impression.
Moreover, several shoppers reported issues with pricing accuracy. As Kim Blackstone mentioned, “About 25% of the time I get overcharged.” It’s not ideal, and it makes you wonder if a little more attention could improve the overall experience. Overall, Grocery Outlet shines with its product selection and pricing but would truly benefit from an overhaul in customer service training.
What We Like
- Great selection of organic produce
- Amazing closeout deals
- Competitive prices compared to other grocers
Room for Improvement
- Inconsistent customer service
- Frequent pricing errors at checkout
What Customers Are Saying
“The prices were cheaper than Aldi's at home. Very fresh looking produce.”
— Kim Jacobs
“They are EXTREMELY unfriendly. Often I get blank stares from them when I said 'hello' or 'thank you.'”
— Helena L.
What Shoppers Say
Based on analysis of 5 customer reviews
“The cashiers are very nice they're always open”
“Prices were cheaper than Aldi's at home”
“Occasionally has great deals”
“Employees EXTREMELY unfriendly”
“Very fresh looking produce”
Insider Tips
Check your receipt for overcharges before leaving
Be prepared to bag your own groceries
Visit the Morgan Hill Store for friendlier cashiers
Salvage Grocery Store Details
Certifications
What to Expect
- Expect a treasure hunt shopping experience with a constantly changing inventory.
- The store carries both staple grocery items and unexpected finds, especially in closeout deals.
- Prices are typically lower than traditional grocery stores, but be cautious of potential overcharges at checkout.
Business Highlights
- ✓Family owned since 1992
- ✓Accepts EBT/SNAP
- ✓New inventory every Tuesday
Google Reviews
This place occasionally has great deals (but mostly for things that must be sold right away or that have already expired). But they really need to train their employees. They are EXTREMELY unfriendly. Often I get blank stares from them when I said 'h...
They have a good selection of items, however, about 25% of the time I get overcharged. Last time was $4 and today was $6. I was so busy bagging my groceries I didn't look at the screen. I didn't check my receipt until I got home. I'm not going to dri...
So impressed with this grocery store. There is one near my hometown I have never been to, but I stopped in one in California The prices were cheaper than Aldi's at home. Very fresh looking produce
So today, I had a horrible experience at your grocery store on Bernal. This was not the first time, but this employee name, Matthew seems to be upset too bag our groceries every time we come. I’ve lived in the area for over 25+years and expend a lot...
The cashiers are very nice they're always open to answering my questions on things that I like when they're out of stock.
Reviews from Google
Specialties
Payment Methods
Frequently Asked Questions
Visiting Tips
Check the inventory on Tuesdays when new stock arrives for the best selection of fresh items.
Consider shopping during off-peak hours to avoid crowds and have a more relaxed experience.
Look for nearby parking options to make your visit more convenient, especially during busy times.
Hours
- monday8:00 AM - 10:00 PM
- tuesday8:00 AM - 10:00 PM
- wednesday8:00 AM - 10:00 PM
- thursday8:00 AM - 10:00 PM
- friday8:00 AM - 10:00 PM
- saturday8:00 AM - 10:00 PM
- sunday8:00 AM - 10:00 PM