Herzog's Salvage
Closed
About Herzog's Salvage
Herzog's Salvage is primarily an auto repair shop located in Glasgow, Kentucky, offering a range of automotive services to keep your vehicle running smoothly. They cater to various repair needs, from routine maintenance to more complex issues, ensuring that each customer receives quality service.
The atmosphere at Herzog's Salvage is welcoming and customer-oriented. Many reviewers highlight the courteous and helpful nature of the staff, who strive to provide assistance in finding the right parts or solutions for automotive problems.
Conveniently situated in Glasgow, Herzog's Salvage is accessible for local residents seeking reliable auto repair services. The shop operates during regular business hours, making it easy for customers to stop by for their automotive needs.
Editor's Review
Herzog's Salvage in Glasgow, Kentucky, stands out largely due to its personable service and fair pricing. Many customers appreciate the staff's willingness to assist in finding necessary parts. Sharon Yates captures this sentiment perfectly, sharing that Herzog himself was "kind and courteous" and even pointed her in the right direction when the store didn't have what she needed. Similarly, Mitzi Perkins commends the management and staff, noting they helped her understand her car issues and charged a reasonable fee for repairs. This customer-centric approach clearly resonates with visitors.
However, not all feedback is glowing. A recurring theme among reviews points to communication issues. Paul McCorkel expressed frustration over the lack of phone responsiveness, stating it was "very unprofessional". This indicates a potential area for improvement that could enhance the overall customer experience. Despite this, the positive experiences seem to outweigh the negatives for many, with a general consensus that the atmosphere is welcoming and friendly.
Overall, Herzog's Salvage is a solid choice for those in need of salvage parts or repairs, especially if you're after a personal touch and fair prices. Yet, a bit of patience may be required when it comes to communication.
What We Like
- Friendly and helpful staff
- Fair pricing on parts and repairs
- Personalized customer service
Room for Improvement
- Communication issues, especially regarding phone calls
- Inconsistency in service response times
What Customers Are Saying
“My experience was a 6 star”
— Sharon Yates
“Hats off to these guys!!”
— Mitzi Perkins
What Shoppers Say
Based on analysis of 5 customer reviews
“Didn't answer the phone, very unprofessional.”
“The management and staff are great.”
“He gives a fair price.”
“I was treated fairly.”
Insider Tips
Be prepared for potential communication issues.
Expect fair pricing for catalytic converters.
What to Expect
- Expect a friendly and professional service experience when you visit Herzog's Salvage.
- The shop focuses on providing quality automotive repair services and assistance in finding parts.
- Customers can anticipate reasonable pricing and fair evaluations for services rendered.
Google Reviews
Didn't answer the phone, very unprofessional. Communication is key seems something they need to work on asap
Herzog was kind and curtious help me find the parts I needed if he had them if not he pointed me in the rite direction, when he buys converter from u he gives a fair price. My experience was a 6 star
The management and staff are great. They helped me understand the problem and was able to make the repairs a reasonable fee. Hats off to these guys!!
It was excellent I was treated fairly and paid well for my catalytic converters
Attitude is a small thing that makes a BIG difference
Reviews from Google
Frequently Asked Questions
Visiting Tips
First-time visitors should bring a list of issues or questions regarding their vehicle to ensure effective communication.
Try to visit during the morning hours for potentially shorter wait times.
Check for nearby parking options to avoid any hassle when arriving at the shop.
Hours
- monday7:00 AM - 4:00 PM
- tuesday7:00 AM - 4:00 PM
- wednesday7:00 AM - 4:00 PM
- thursday7:00 AM - 4:00 PM
- friday7:00 AM - 4:00 PM
- saturday7:00 AM - 4:00 PM
- sundayClosed
