Auto repair shop

Herzog's Salvage

Closed
★★★☆☆3.8(21 reviews)
Auto repair shop
Herzog's Salvage - Auto repair shop in Glasgow, KY

About Herzog's Salvage

Herzog's Salvage is primarily an auto repair shop located in Glasgow, Kentucky, offering a range of automotive services to keep your vehicle running smoothly. They cater to various repair needs, from routine maintenance to more complex issues, ensuring that each customer receives quality service.

The atmosphere at Herzog's Salvage is welcoming and customer-oriented. Many reviewers highlight the courteous and helpful nature of the staff, who strive to provide assistance in finding the right parts or solutions for automotive problems.

Conveniently situated in Glasgow, Herzog's Salvage is accessible for local residents seeking reliable auto repair services. The shop operates during regular business hours, making it easy for customers to stop by for their automotive needs.

Editor's Review

Herzog's Salvage in Glasgow, Kentucky, stands out largely due to its personable service and fair pricing. Many customers appreciate the staff's willingness to assist in finding necessary parts. Sharon Yates captures this sentiment perfectly, sharing that Herzog himself was "kind and courteous" and even pointed her in the right direction when the store didn't have what she needed. Similarly, Mitzi Perkins commends the management and staff, noting they helped her understand her car issues and charged a reasonable fee for repairs. This customer-centric approach clearly resonates with visitors.

However, not all feedback is glowing. A recurring theme among reviews points to communication issues. Paul McCorkel expressed frustration over the lack of phone responsiveness, stating it was "very unprofessional". This indicates a potential area for improvement that could enhance the overall customer experience. Despite this, the positive experiences seem to outweigh the negatives for many, with a general consensus that the atmosphere is welcoming and friendly.

Overall, Herzog's Salvage is a solid choice for those in need of salvage parts or repairs, especially if you're after a personal touch and fair prices. Yet, a bit of patience may be required when it comes to communication.

Best for: Those looking for a friendly atmosphere and fair prices on auto parts and repairs.

What We Like

  • Friendly and helpful staff
  • Fair pricing on parts and repairs
  • Personalized customer service

Room for Improvement

  • Communication issues, especially regarding phone calls
  • Inconsistency in service response times

What Customers Are Saying

My experience was a 6 star

Sharon Yates

Hats off to these guys!!

Mitzi Perkins

What Shoppers Say

Based on analysis of 5 customer reviews

CommunicationBelow Average

Didn't answer the phone, very unprofessional.

StaffGood

The management and staff are great.

PricesExcellent

He gives a fair price.

Customer ServiceGood

I was treated fairly.

Best for: Customers seeking fair prices and helpful staff.

Insider Tips

Be prepared for potential communication issues.

Expect fair pricing for catalytic converters.

What to Expect

  • Expect a friendly and professional service experience when you visit Herzog's Salvage.
  • The shop focuses on providing quality automotive repair services and assistance in finding parts.
  • Customers can anticipate reasonable pricing and fair evaluations for services rendered.

Google Reviews

Paul McCorkel
Paul McCorkel2 years ago
☆☆☆☆

Didn't answer the phone, very unprofessional. Communication is key seems something they need to work on asap

Sharon Yates
Sharon Yates4 years ago
★★★★★

Herzog was kind and curtious help me find the parts I needed if he had them if not he pointed me in the rite direction, when he buys converter from u he gives a fair price. My experience was a 6 star

Mitzi Perkins
Mitzi Perkins6 years ago
★★★★★

The management and staff are great. They helped me understand the problem and was able to make the repairs a reasonable fee. Hats off to these guys!!

Cori Ortiz
Cori Ortiz5 years ago
★★★★★

It was excellent I was treated fairly and paid well for my catalytic converters

BrItTaNy ShUgArT (SuGaR•BaBy)
BrItTaNy ShUgArT (SuGaR•BaBy)3 years ago
★★★★

Attitude is a small thing that makes a BIG difference

Reviews from Google

Frequently Asked Questions

Visiting Tips

First-time visitors should bring a list of issues or questions regarding their vehicle to ensure effective communication.

Try to visit during the morning hours for potentially shorter wait times.

Check for nearby parking options to avoid any hassle when arriving at the shop.

Hours

  • monday7:00 AM - 4:00 PM
  • tuesday7:00 AM - 4:00 PM
  • wednesday7:00 AM - 4:00 PM
  • thursday7:00 AM - 4:00 PM
  • friday7:00 AM - 4:00 PM
  • saturday7:00 AM - 4:00 PM
  • sundayClosed

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