Grocery Outlet
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About Grocery Outlet
Grocery Outlet in Fernley, NV is a family-owned grocery store that's been serving the community since 1992. They offer a wide range of products, including brand-name groceries, organic produce, and unique closeout deals, making it a go-to spot for budget-conscious shoppers.
The atmosphere at Grocery Outlet is friendly and welcoming, though customer service can vary depending on who’s at the checkout. It's a casual shopping experience where you might stumble upon unexpected items, making each visit feel like a mini treasure hunt.
Located conveniently in Fernley, the store is easily accessible and offers ample parking for shoppers. Whether you're a local resident or just passing through, you'll find it a convenient stop for your grocery needs.
Editor's Review
The data paints a mixed picture of Grocery Outlet in Fernley, NV, which currently boasts an overall rating of 4.2 out of 5 based on 495 reviews. Many customers appreciate the store's family-owned charm since 1992 and the promise of new inventory every Tuesday. However, a recurring theme in customer feedback reveals issues with customer service and product quality. As Cynthea Woodward observed, this store offers good deals on most items but noted that the fresh vegetable section often contains wilted or rotting produce.
On the positive side, certain employees, like Marvin, receive high praise for their exceptional customer service. LCP 75 remarked, "If I were still a manager, I’d hire him in a heartbeat for customer service." But not all interactions resonate positively. Susan Smith shared a frustrating experience where she wasn't accommodated after mistakenly selecting the wrong turkey, which left her feeling unheard. This encapsulates a larger issue of inconsistent service that some customers encounter.
What We Like
- Family-owned atmosphere with a loyal customer base
- New inventory every Tuesday keeps offerings fresh
- Discounted prices on various items, especially closeout deals
Room for Improvement
- Inconsistent customer service experiences
- Fresh produce quality can be subpar
What Customers Are Saying
“If I were still a manager, I’d hire him in a heartbeat for customer service.”
— LCP 75
“The vegetables come in almost wilted or rotting, not fit to eat.”
— Cynthea Woodward
What Shoppers Say
Based on analysis of 5 customer reviews
“Customer service here can be hit or miss”
“Vegetables come in almost wilted or rotting”
“Grocery Outlet is a good place to shop for discounted items”
“I occasionally stop by to see if they have unusual items”
Insider Tips
Bring your receipt for easier returns
Check the quality of fresh items before purchase
Salvage Grocery Store Details
Certifications
What to Expect
- Expect a friendly shopping environment with a wide variety of products at discounted prices.
- You'll find a mix of brand-name groceries and unique items that rotate weekly, especially on Tuesdays when new inventory arrives.
- Prices are generally lower than typical grocery stores, offering great value for budget shoppers.
Business Highlights
- ✓Family owned since 1992
- ✓Accepts EBT/SNAP
- ✓New inventory every Tuesday
Google Reviews
Shop here all the time. Sadly no more. Was in and bought a 2.99 bag of granola amongst other things. Got home to put groceries away and noticed the bag of granola had a hole in the bottom. Put it back in the bag to take back to store and was told sin...
Spent a lot of money (96.00) to get a 5.95 Turkey for Thanksgiving I’m elderly and picked up a wrong Turkey not frozen and was charged 25.00 . Got home and immediately called. I went right back with my receipt to same girl and was told I had to go ho...
I occasionally stop by to see if they have any unusual items I can’t find at Walmart or Raley’s. Customer service here can be hit or miss depending on who you get at checkout. However, I can absolutely say that Marvin was beyond pleasant and efficie...
Manager on night shift on 11/4/2025 refused to give her name when asked. Had an attitude because she had to come and do an override to take off item. Starting she almost dropped her keys. This has not been the only time staff from their has been ne...
Grocery Outlet is a good place to shop for most discounted items. The exception is the "fresh" vegetable area. It seems the vegetables come in almost wilted or rotting, not fit to eat.
Reviews from Google
Specialties
Payment Methods
Frequently Asked Questions
Visiting Tips
If you're a first-time visitor, take your time to explore the aisles—you might find some unexpected deals.
Consider visiting on a Tuesday to check out the new inventory that's put out each week.
There's plenty of parking available, so you won't have to worry about finding a spot when you arrive.
Hours
- monday8:00 AM - 9:00 PM
- tuesday8:00 AM - 9:00 PM
- wednesday8:00 AM - 9:00 PM
- thursday8:00 AM - 9:00 PM
- friday8:00 AM - 9:00 PM
- saturday8:00 AM - 9:00 PM
- sunday8:00 AM - 9:00 PM
