Martin & Son Auto Parts & Salvage
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About Martin & Son Auto Parts & Salvage
Martin & Son Auto Parts & Salvage is a reliable source for used auto parts located in Westerly, Rhode Island. They offer a variety of quality pre-owned auto components, catering to both individual customers and local mechanics looking for affordable parts.
The atmosphere at Martin & Son is friendly and inviting, with a family-run feel that many customers appreciate. Whether you're a seasoned auto enthusiast or simply looking for a part to fix your vehicle, you'll find the team approachable and eager to help.
Conveniently located in Westerly, Martin & Son Auto Parts & Salvage is easily accessible for locals and visitors alike. The store's location allows for straightforward access, making it a go-to for those in need of auto parts in the area.
Editor's Review
Martin & Son Auto Parts & Salvage in Westerly, Rhode Island, is a mixed bag. On one hand, you’ll find a dedicated team, especially Bob, who’s known for going above and beyond to get you the right parts. As Paul Clough mentioned, 'Bob really went out of his way to get me the correct rear end for my truck.' They’ve got loyal customers, like Joe Colonel, who described them as 'the BEST' and highlighted their integrity and kindness, particularly towards veterans.
However, it's not all sunshine and rainbows. Some customers have had significant issues with communication and wait times. Maichia Xiong had a frustrating experience when she waited weeks for a part that ultimately was deemed faulty, noting, 'When we contacted them again, they said that the part was bad but why hasn’t no one had responded throughout the previous two weeks of our wait.' It’s a common theme: people appreciate the service when it works, but it can be frustrating when it doesn't.
What We Like
- Helpful and friendly staff
- Fair prices on parts
- Strong reputation among veterans
Room for Improvement
- Inconsistent communication
- Long wait times for parts
What Customers Are Saying
“I couldn't keep my POS car on the road without them!”
— Joe Colonel
“I have found what I have needed, got it very quickly, and found their prices to be fair.”
— Michael McLaughlin
What Shoppers Say
Based on analysis of 5 customer reviews
“Bob took that rearend back and got me the correct one”
“Weeks passed with no response.”
“found their prices to be fair”
“I have never had a problem with any of the parts”
Insider Tips
Call ahead to confirm part availability
Be prepared for potential delays in communication
What to Expect
- Expect a welcoming atmosphere with a family-oriented approach to customer service.
- The store offers a solid selection of used auto parts that can meet a variety of automotive needs.
- Pricing at Martin & Son is generally fair, making it a cost-effective option for sourcing used auto parts.
Google Reviews
I'll give this place 0 stars if I can. In reference to their part being offered for sale online, my husband placed a phone order with them to purchase a part. Martin insisted that we pay for it first before removing the item from the car, so we did. ...
I wouldn't go anywhere else for my automotive needs! This family (Martin's) , with Ma Martin and son Bobby are the BEST! As a combat wounded veteran , recently divorced with 2 kids in college, I couldn't keep my POS car on the road without them! The ...
I have dealt with Martin and Son on four or five occasions. I have found what I have needed, got it very quickly, and found their prices to be fair. I have never had a problem with any of the parts. Good guys too.
Bob really went out of his way to get me the correct rear end for my truck. The first rearend was the wrong year due to mis communications on my part. Bob took that rearend back and got me the correct one and all with a great attitude and a smile
Terrible experience. I ordered a wheel for my truck on Monday drove 20 miles to drop off a deposit before he would order it. It was supposed to be delivered overnight at 4 p.m. on Tuesday I called and it wasn't there. He said he could go pick it up o...
Reviews from Google
Frequently Asked Questions
Visiting Tips
For first-time visitors, it's a good idea to call ahead and check if they have the specific part you need in stock.
Try to visit during the weekday hours to avoid any potential rush and get personalized assistance.
There is parking available nearby, but consider arriving early to ensure you find a spot easily.
Hours
- monday9:00 AM - 4:30 PM
- tuesday9:00 AM - 4:30 PM
- wednesday9:00 AM - 4:30 PM
- thursday9:00 AM - 4:30 PM
- friday9:00 AM - 4:30 PM
- saturdayClosed
- sundayClosed
